1. Overview

At Bearing Shoes Cambodia, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied, you may request a return or exchange under the conditions outlined below.

2. Eligibility for Returns

You may request a return if:

  • The item is unused and in its original condition
  • The item is returned with original packaging
  • The request is made within 7 days of receiving the product

Items that do not meet these conditions may not be eligible for return.

3. Non-Returnable Items

The following items are not eligible for return:

  • Made-to-order or bespoke products
  • Items that have been worn, used, or damaged after delivery
  • Items returned without original packaging

4. Exchanges

Exchanges may be accepted in cases of:

  • Incorrect size
  • Defective or damaged product

Please contact us before sending any item back for exchange.

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed accordingly
  • Refunds will be issued via the original method of transaction where possible

Processing time may vary depending on the situation.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Please notify us within 48 hours of delivery
  • Provide clear photos of the issue

We will review and arrange a suitable resolution.

7. Shipping for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method

8. Contact Us

For any return, exchange, or refund requests, please contact us through the details provided on our website.